2015 by Flip Pallot and Mad River Media

 

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Shipping Info

It's really easy...... 

 

Absolutely *FREE shipping on virtually any order over $25.00! 

 

You are offered that option when you check out. Other options include 2-day and Overnight, and of course there is a charge for those. If your order is below that level, there is a $5.95 shipping and handling charge.  See below for more details.

 

International Orders under $400.00 ship USPS for $29.95. Over $400.00 and it's FREE!

 

 

Orders are shipped "best way" the day of....or the day after you place the order. If there is any delay in shipping, we will alert you via e-mail and via your order notes in your customer profile as soon as humanly possible.

 

"Best way" simply means that it will be shipped via UPS Ground or via U.S. Postal service, whichever is most convenient for the item(s) being shipped....and at times the total $ amount of the order. If shipping is to be delayed for any reason, we will alert you via e-mail, and we will update your "Order Notes" in your customer profile, as soon as possible. We try our best to do so within hours during the business day and by 11:00 a.m. EST on "afterhours" or Sunday orders....although this is not set in stone.

 

Free shipping applies to orders shipped within the Continental United States, shipped via USPS 1st Class or Priority. For shipping charges on all other destinations, shipping charges are declared at the time of checkout. 

 

Some items may require a shipping charge and those will be listed in the product description along with the price that we charge to ship them. Over-sized or super heavy items may just be too expensive for us to absorb. This will automatically be calculated into the online invoice as it is programmed into the items description and details. We will not surprise you. If we find that an item, say a special order not posted on the site, requires shipping charges, we will always communicate and confirm the additional charge.

 

We DO NOT charge you shipping on back-ordered items nor will we tack on a shipping charge if a back-order brings you below the $25.00 mark.

 

Oversize items and other oddities may require shipping charges and we will let you know via e-mail after receiving your order. This is rare but does happen from time to time. We won't surprise you!

 

Shipping charges on a returned item(s) cannot be reimbursed unless it is being returned due to a mistake on our part or the item(s) was defective in some way. Please see our Return policy for more details. Any shipping charges paid at the time of order can and will be refunded along with the returned merchandise.

 

As a side note on the SALE issue: We do typically offer the standard, FREE ground shipping, on Special Offers or Special type promotions. When we are stating the word SALE, it means that the item can be found on our "SALE, SALE, SALE" page. If we don't offer free shipping for any reason, we will do our very best to let you know....as we have done here.

 

Ohio state sales tax applies to orders shipped within the state of Ohio. Outside the state, no tax is charged. If by chance you are out of Ohio and sales tax shows up on your receipt/bill for some odd reason, don't worry. We won't charge you, it will be removed when we ring you up.We are not responsible for taxes and fees charged by your state or country regarding any orders outside of the USA

NEED HELP? CALL US AT

1-888-451-0363

 

Visit our retail store:

Mad River Outfitters

813 Bethel Rd.

Columbus, Ohio 43214

www.madriveroutfitters.com

 

Store Hours EST:

Mon, Wed, Fri: 10am - 6:30pm

Tue, Thur: 10am - 8pm

Sat: 10am - 5pm

Sun: CLOSED