MRO and all affiliates feature an absolutely hassle free return policy!
If you need to return an item for any reason-
#1. simply follow the instructions that are provided with each order
#2. Send us a quick e-mail, and/or drop a note in the return package with the following information: Your name, Order Number, Item(s) and a quick note on reason for returning. These instructions will also be printed on the return/address form.
* Please note that if it has been longer than 30 days, we will need to contact you to get a credit card number in order to apply the credit. Please make sure that we get a good phone number in that case.
Drop the item in the mail/UPS to us and that's it! We'll be looking for it!
We will be waiting for the item and will issue an immediate credit to your credit card account or...... you may leave the money on store account for future purchases. If we don't hear otherwise, the refund will go back on the exact card used for the transaction. * If an item was not purchased via the internet....ie phone or.....the purchase was made more than 30 days previous, we will need to contact you to secure a means of credit.
Once we process your return, we will make note on your "Customer Service Notes" and then drop your return/credit receipt in the mail.
Non-defective, returned merchandise must be in re-sellable condition. Defective or damaged merchandise entitled to return shipping re-imbursement.
Please make non-defective returns within 30 days of purchase- please contact us if more time has passed
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Visit our retail store:
Mad River Outfitters
813 Bethel Rd.
Columbus, Ohio 43214
Store Hours EST:
Mon, Wed, Fri: 10am - 6:30pm
Tue, Thur: 10am - 8pm
Sat: 10am - 5pm